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Old 10-10-17, 21:30
ultravox ultravox is offline
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Default Windows 7 crash report

This seems to be a re-occurring problem but a different error code this time.
I don't believe its the network card but considering they are quite cheap I can also buy another one.
Am I right?
Before I didn't get BSOD but pc would never shut down properly it would just "hang" with spinning circle "frozen".
THis time when I booted and every time I now get the message that the pc has recovered from an unexpected shutdown. It searches for a solution on-line but never finds one :-(

anyway info:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 2057

Additional information about the problem:
BCCode: 1000007e
BCP1: FFFFFFFFC0000005
BCP2: FFFFF88005A4CAC2
BCP3: FFFFF8800736C6E8
BCP4: FFFFF8800736BF50
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\101017-13447-01.dmp
C:\Users\yvette\AppData\Local\Temp\WER-2422477-0.sysdata.xml

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If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt


any help really appreciated.
Thanks in advance.
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  #2  
Old 10-10-17, 21:44
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Peru Peru is offline
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Default Re: Windows 7 crash report

I would run CheckDisk. Make sure you have good backups, first.
You may have a failing hard drive.
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  #3  
Old 10-10-17, 22:35
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Stewart40 Stewart40 is offline
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Default Re: Windows 7 crash report

Try running Blue Screen View to give some info from the .dmp files. It will make a guess at possible cause, usually driver(s).

http://www.nirsoft.net/utils/blue_screen_view.html

Scroll to bottom of page for appropriate version download
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Old 11-10-17, 01:08
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Madeline Madeline is offline
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Default Re: Windows 7 crash report

BlueScreenView is a good program, I used it a few months ago when I kept getting BSoDs on our desktop. Another thing it will do which can be helpful is to enable a search for the specific error which is causing the trouble - right-clicking on the entry in BlueScreenView will give you various options.
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  #5  
Old 11-10-17, 08:17
Cantrel Cantrel is offline
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Default Re: Windows 7 crash report

BlueScreenView can point to the cause but can you check that all of your drivers are up to date.

While Windows may have updated drivers, it is best to go to the vendor's support site, but where Nvidia graphics are used, because they can be OEM modified when using a branded machine, then you should go to the computer support site as one from Nvidia can cause a BSOD.

To see if Windows can find any updated drivers for you other than the main ones, go Start - type devmgmt.msc and press enter.

Click on View/Show hidden devices and expand Non-Plug and Play Drivers.

Right click on each in turn and select Update Driver Software and use the default Search online.

There could also be file corruption, so go Start - type cmd then right click on cmd and select Run as administrator - accept the UAC and enter sfc /scannow

Hopefully that will report no integrity violations but if it reports there are files it is unable to repair, then copy & paste this command to the prompt -

findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log > %userprofile%\Desktop\sfcdetails.txt

This will put an icon onto the desktop which when double clicked will open the CBS log in Notepad which you can then copy & paste into your reply.
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  #6  
Old 11-10-17, 10:45
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kevinf80 kevinf80 is offline
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Default Re: Windows 7 crash report

Hello Ultravox.

Zip up and attach the following folder, C:\Windows\Minidump

Also give me the following log:

Please download VEW by Vino Rosso from HERE and save it to your Desktop.
  • Double-click VEW.exe. to start, Vista and Windows 7/8/10 users Right Click and select "Run as Administrator"
  • Under 'Select log to query...check the boxes for both Application and System.
  • Under 'Select type to list... select both Error and Critical.
  • Click the radio button for 'Number of events...Type 15 in the 1 to 20 box.
  • Then click the Run button.
  • Notepad will open with the output log. It will take a couple of minutes to generate the log, please be patient.

Please post the Output log in your next reply.

Cheers,

Kevin..
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