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  #1  
Old 15-08-18, 18:28
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Default How do I find an email addy so that I can delete it ???

A while ago a friend changed her email address so I deleted her old address and added her new one to my address book in Windows mail.
I also did the same in Gmail. There is no record of the old address in either mail account BUT, when I send her an email I keep getting ...

Quote:
Delivery has failed to these recipients or groups:

Your message wasn't delivered. Despite repeated attempts to deliver your message, the recipient's email system refused to accept a connection from your email system.
Can anyone tell me why this is happening and where, if anywhere, the old address is still stored so that I can get rid of it.

Thanks in advance.

egg
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Old 16-08-18, 07:54
silly1104 silly1104 is offline
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Default Re: How do I find an email addy so that I can delete it ???

Can you reply to your friends new email address.
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Old 16-08-18, 09:04
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alanrwood alanrwood is offline
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Default Re: How do I find an email addy so that I can delete it ???

Maybe your friend has set up a restricted sender list and has not included you on it or your address is somehow marked as spam. A quick phone call to clarify might be the best solution unless the friend is on the other side of the world.
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Old 16-08-18, 11:33
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Default Re: How do I find an email addy so that I can delete it ???

I don't think I explained my problem very well,

Silly,
I don't have a problem if I "reply" to my friend's emails my reply goes to the correct address. If I want to send a "new" email it automatically goes to the old deleted address.
This old address isn't listed anywhere in my contacts but it must be somewhere for the above to happen ????
I'm getting round this at the moment by copying and pasting the new address.
Thanks for your replies.

egg
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Old 16-08-18, 12:46
Cantrel Cantrel is offline
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Default Re: How do I find an email addy so that I can delete it ???

Perhaps what these did may help - https://www.google.co.uk/url?sa=t&rc...42ne-tBmSroemX

You may need to expand the replies.
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  #6  
Old 16-08-18, 16:57
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Default Re: How do I find an email addy so that I can delete it ???

Thanks for that Cantrel,
I did what was suggested from the link and in the "others" folder in Gmail I was surprised to find at least 20 email addresses that were either outdated, including the offending one I have been plagued with, or ones that I just didn't recognise at all. I've now deleted them and, as was also suggested in the link, logged out of Gmail and left it for a while before I logged back in.
I'll have to wait and see now if the problem is cured.
A HUGE Thank you.

egg
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Old 16-08-18, 21:15
Cantrel Cantrel is offline
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Default Re: How do I find an email addy so that I can delete it ???

Hope so - why not send your friend an email as a test.
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Old 17-08-18, 09:07
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Default Re: How do I find an email addy so that I can delete it ???

Already done that I'm waiting now to see if it's bounced back.

egg
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Old 18-08-18, 12:10
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Default Re: How do I find an email addy so that I can delete it ???

Didn't work.
The test email has been bounced back and is still showing the obsolete email address.
Does anyone have any more suggestions please ????

egg
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  #10  
Old 18-08-18, 15:45
Cantrel Cantrel is offline
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Default Re: How do I find an email addy so that I can delete it ???

Can you ask her to see if she can send an email from her new address to her old one.

If she can still do that then ask her to delete the old email account, or do that anyway.

https://www.lifewire.com/how-to-dele...ccount-1172073

Last edited by Cantrel; 18-08-18 at 16:10.
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