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  #21  
Old 20-10-17, 15:22
robinsong robinsong is offline
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Default Re: cd in laptop drive no longer recognised

Thank you.

I have searched for Disk Management and cannot find it. Tried a search and looked in Settings and also Start/ and cannot find Disk Management.

I have phoned John Lewis, where I bought it, and they will look at it and it is under warranty after 18 months. It means up to a month or so, maybe less without it. However...

The only thing left is to see whether there is a soft ware other than WMP that I can try to determine whether it is WMP or the laser not working or?

Any further thoughts welcomed. (I hope I haven't overlooked any suggestions)
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  #22  
Old 20-10-17, 15:58
Cantrel Cantrel is online now
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Default Re: cd in laptop drive no longer recognised

To view Disk Management, go Start - type diskmgmt.msc and press enter.

There's VLC you could try - https://www.videolan.org/vlc/downloa...ows.en-GB.html
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  #23  
Old 20-10-17, 17:01
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Stewart40 Stewart40 is offline
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Default Re: cd in laptop drive no longer recognised

If your PC isn't recognising when am audio CD is in the optical drive in the first instance, then any media player doesn't really come into the equation.

Does your drive also not recognise a blank disk ? Otherwise, you could have tried to burn some existing files on your hard drive to a blank CD.

Quote:
I bought a Multimedia lens cleaner and that did not help.
Did this spin in the drive ?
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  #24  
Old 22-10-17, 14:36
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Stewart40 Stewart40 is offline
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Default Re: cd in laptop drive no longer recognised

Quote:
Looking at device manager two weeks ago I am informed that 'device migrated.' Might this mean something, I wonder?
Should have mentioned this earlier > That is ok.
I believe it's when, 'device not migrated', that there is a problem, usually device/device driver incompatibility with an OS update.
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  #25  
Old 25-10-17, 09:00
robinsong robinsong is offline
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Default Re: cd in laptop drive no longer recognised

Thank you.
I tried a blank cd and that did not allow me to rip from an audio cd.
When I put a cd into the drive it does spin-I can hear a whirring noise for a minute or so which then stops. The lens cleaner spun, however is for a top loader and do not know whether that is suitable for a Laptop, which is side loading!

I tried Disk Management and could not find 'Optical Drive', 'DVD/CD Rom drives' as I was taken to the Microsoft management console after getting to Disk Management then I went to 'Help' and trying to locate the above.

I installed VLC and have worked through:

https://videoconverter.wondershare.c...vlc.html#part1

and it does not work.

With all of the above I could of course be not doing something correctly!
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  #26  
Old 25-10-17, 09:12
Cantrel Cantrel is online now
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Default Re: cd in laptop drive no longer recognised

It won't be listed as Optical or CD/DVD but as mine.

Mine shows as no media because I don't have a disk in it.

If it is spinning then the drive is getting power to it but if the read lasers are gone then so is the disk drive.

TmsDM.jpg
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  #27  
Old 25-10-17, 11:06
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Stewart40 Stewart40 is offline
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Default Re: cd in laptop drive no longer recognised

Quote:
It won't be listed as Optical or CD/DVD but as mine.
Or as in all of mine >


And in Device Manager >


@Robinsong >
1. 'bite the bullet' & just check what's there in that registry location >
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

2. What does e.g. Speccy show for your optical drive(expand the entry if necessary) >
http://www.piriform.com/speccy
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  #28  
Old 26-10-17, 07:58
robinsong robinsong is offline
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Default Re: cd in laptop drive no longer recognised

Thank you.
I tried a print screen of my Disk Manager however would paste on to LibreOffice but not this!

It shows Disk 1 Unknown not initialised.

Piriform shows No Optical Drives Detected.

Device Manager/Display adapters show:
AMD Radeon R5 M230 series
AMD Radeon TM R6 graphics

M230 is prob my Canon Printer!

Not bit the Registry bullet yet.
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  #29  
Old 26-10-17, 10:04
robinsong robinsong is offline
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Default Re: cd in laptop drive no longer recognised

Thank you.
I tried a print screen of my Disk Manager however would paste on to LibreOffice but not this!

It shows Disk 1 Unknown not initialised.

Piriform shows No Optical Drives Detected.

Device Manager/Display adapters show:
AMD Radeon R5 M230 series
AMD Radeon TM R6 graphics

M230 is prob my Canon Printer!

Not bit the Registry bullet yet.
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  #30  
Old 26-10-17, 10:13
Cantrel Cantrel is online now
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Default Re: cd in laptop drive no longer recognised

Have you worked through the rest of the suggestions yet in that link I'd posted in Post #13 ?

You may like to try method 2 in this article from the cmd prompt but create a restore point first.

http://www.drivethelife.com/windows-...indows-10.html
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