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  #11  
Old 27-05-18, 23:22
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Default Re: Win 7 Updates

Quote:
Originally Posted by Cantrel View Post
It's unusual for the Windows Update service not to start when activated, unless any of its Dependencies are also not running.

Go Start - type services.msc and press enter then scroll down to and check the status of Windows Update - it should be as in my pic.

Click on it and then on Start top left.

If it cannot start it will give you an error message.

It only has one dependency and that is RPC but if that isn't running then you would notice other problems.

Attachment 3358

Not a very good pic but it's normal status is Manual (Triggered) and not started all of the time.
I mentioned this in the post I linked to above in post #4, but it doesn't always work
Quote:
I then tried going to Administrative Tools>Services and stopped and restarted these 3 items - Background Intelligent Transfer Service, Cryptographic Service and Windows Update. When restarted I had them set to Automatic (Delayed Start), then I restarted the PC. This method can help, it's worked for me in the past, but alas, not this time....
It can work though and is certainly worth a try. Although it didn't work for me on that occasion, it had done so so in the past. I suppose the worrying thing is that it wasn't a permanent fix as the problem recurred.
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  #12  
Old 28-05-18, 07:59
Cantrel Cantrel is online now
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Default Re: Win 7 Updates

I'm still waiting to see what a sfc /scannow reports or the status of the Windows Update service.
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  #13  
Old 28-05-18, 10:45
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Default Re: Win 7 Updates

Hi Cantrel, finally managed to follow your post 5, though no mention of accepting UAC. I ran sfc /scannow (heart in mouth, never used a black screen before!) and received message
Windows Resource Protection did not find any integrity violations
Apologies for delay but yesterday's weather was not a computer day!
ericg
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  #14  
Old 28-05-18, 10:47
Cantrel Cantrel is online now
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Default Re: Win 7 Updates

That's okay - were you able to start the Windows Update service ?
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  #15  
Old 28-05-18, 15:24
ERICG ERICG is offline
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Question Re: Win 7 Updates

Cantrel, no luck, same response as in my first post
Start/control Panel/ Systems and Security/Windows Updates/check for updates/
Windows cannot check for updates because the service is not currently running. You may need to restart your computer
ericg
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  #16  
Old 28-05-18, 15:37
Cantrel Cantrel is online now
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Default Re: Win 7 Updates

I wanted you to try and start the Windows Update service in Services to see if it would start.

Go Start - type services.msc and press enter when it comes up then scroll down to Windows Update and check its status.

It should be showing as Manual (Triggered)

If it is then click on it then on Start in the top left pane.

If it isn't showing as Manual or Automatic then right click on it and select Properties then use the dropdown to change it to Manual - Start - Apply - OK

Close Services then try Windows Update again.

Let me know if you get any errors when trying to start it.
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  #17  
Old 28-05-18, 19:11
ERICG ERICG is offline
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Default Re: Win 7 Updates

Hi cantrel, followed your post 16 instructions. R/click properties, drop down set to manual. you suggest start then apply, but Apply is greyed out.
what am I dong wrong? Tried to do Win Update without applying but no success

Ericg

ps. you will have noticed my previous appeal regarding the two orange triangles which were an icon for Web Companion. This may have been installed some time ago maybe when my regular updates stopped Could this be part of my problems?
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  #18  
Old 28-05-18, 21:54
Cantrel Cantrel is online now
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Default Re: Win 7 Updates

No, I never saw that bit about the two orange triangles - what is Web Companion and can you uninstall it ?

If you didn't need to change it to Manual then the Apply box would remain greyed out - it only activates when you change its status.

Did you click on Start ?
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  #19  
Old 29-05-18, 02:36
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Default Re: Win 7 Updates

Tom, I'm curious to know why the resolution to this problem that I've used successfully, as have other people if you look at my thread, isn't bring tried here? Perhaps it won't work this time, but surely it's worth a go, although the OP seems determined to ignore my posts!
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  #20  
Old 29-05-18, 09:48
ERICG ERICG is offline
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Default Re: Win 7 Updates

Cantrel, still no luck. I repeated your instructions, Start in top left pane, but usual sequence stating service not running, restart computer etc all to no avail.
Before trying your instructions I deleted Web Companion just in case it was the cause of my troubles, but it wasn't.
Much detail regarding Web Companion in Google, some for it some against it.
Should I have been running your instructions as an administrator? When should I have had a message regarding this?
ericg
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