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Old 24-05-18, 08:37
ERICG ERICG is offline
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Question Win 7 Updates

I realise I have not had Patch Tuesday updates for several months. When I accessed / Control Panel/Security/Check for updates I received a message
Windows Updates cannot check for updates as the service is not running.
You may need to restart your computer
Restarting had no effect, just repeated the above.
How do I restart the update service which always used to operate during the "Shut down" sequence?
Everything seems to be running OK
thanks ericg
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Old 24-05-18, 08:47
Cantrel Cantrel is offline
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Default Re: Win 7 Updates

Can you run a sfc /scannow to see what that reports.
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Old 24-05-18, 19:08
ERICG ERICG is offline
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Question Re: Win 7 Updates

Hi Cantrel. I clicked on start, typed sfc /scannow into search box, clicked "enter". A box appeared at top of screen for a millisecond, disappeared then nothing else happened. What am I doing wrong? I am typing
"sfc /scannow" with a space after sfc
ericg
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  #4  
Old 24-05-18, 19:14
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Madeline Madeline is offline
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Default Re: Win 7 Updates

Quote:
Originally Posted by ERICG View Post
I realise I have not had Patch Tuesday updates for several months. When I accessed / Control Panel/Security/Check for updates I received a message
Windows Updates cannot check for updates as the service is not running.
You may need to restart your computer
Restarting had no effect, just repeated the above.
How do I restart the update service which always used to operate during the "Shut down" sequence?
Everything seems to be running OK
thanks ericg
Before you try sfc /scannow, have a look at the following thread which I started back in February. I'd been having trouble with Windows Update failing to run and the thread shows how I fixed it. It's been fine ever since then. It took a bit of time, but it was worth it!

Windows Update failure on Windows 7 - Web User Forums

Try sfc /scannow if none of the other methods work. Other people have found what I did useful and I hope that you will too.

Edit: If you eventually need to run sfc /scannow, you should open a Command Prompt window as mentioned in the 1st post of the thread linked to above.
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Last edited by Madeline; 24-05-18 at 19:17. Reason: As shown
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  #5  
Old 24-05-18, 21:30
Cantrel Cantrel is offline
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Default Re: Win 7 Updates

Quote:
Originally Posted by ERICG View Post
Hi Cantrel. I clicked on start, typed sfc /scannow into search box, clicked "enter". A box appeared at top of screen for a millisecond, disappeared then nothing else happened. What am I doing wrong? I am typing
"sfc /scannow" with a space after sfc
ericg
It has to be run from an elevated cmd prompt.

Go Start - type cmd then right click on cmd when it comes up and click on Run as administrator - accept the UAC then enter sfc /scannow

Enter exit when done to close the cmd window.
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Old 24-05-18, 21:52
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Madeline Madeline is offline
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Default Re: Win 7 Updates

This is a useful article on how to use sfc /scannow:

How to Use SFC Scannow to Repair Windows System Files

I don't know whether sfc /scannow would resolve the Windows Update failure problem permanently (or otherwise), but what I did earlier this year seems to have done so as it's worked perfectly for several months now. Having made that fate-tempting remark, it'll probably go wrong in June now!
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Old 26-05-18, 10:26
ERICG ERICG is offline
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Question Re: Win 7 Updates

Hi Cantrel, Making slow progress in a state of ignorance. Win key +R gives me a command Prompt box titled Run. Typed in sfc / scannow and either "open" from box or Enter from keyboard. nothing seems to happen, no sign of me being an administrator.
Now What??
ericg
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  #8  
Old 26-05-18, 10:28
Cantrel Cantrel is offline
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Default Re: Win 7 Updates

No - it has to be run from a cmd prompt run as an admin.

Go back to my Post #5 and follow those steps.
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Old 26-05-18, 23:15
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Madeline Madeline is offline
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Default Re: Win 7 Updates

@ ERICG

In case you read this, if you use the Windows key+R and get a Run box, type in cmd which will give you a Command Prompt box probably called 'Administrator: C\Windows\system32\cmd.exe - it is on our PCs. Alternatively, type cmd in the Search box and in the results right-click on cmd.exe and click 'Run as Administrator'. You should get only one result at the top under Programs - cmd.exe - and this is the one to go for as shown in the image below:



You should then be able to run sfc /scannow as previously described.
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  #10  
Old 27-05-18, 08:59
Cantrel Cantrel is offline
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Default Re: Win 7 Updates

It's unusual for the Windows Update service not to start when activated, unless any of its Dependencies are also not running.

Go Start - type services.msc and press enter then scroll down to and check the status of Windows Update - it should be as in my pic.

Click on it and then on Start top left.

If it cannot start it will give you an error message.

It only has one dependency and that is RPC but if that isn't running then you would notice other problems.

WUS.jpg

Not a very good pic but it's normal status is Manual (Triggered) and not started all of the time.
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