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Old 05-06-13, 10:09
harleygjc's Avatar
harleygjc harleygjc is offline
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Location: Taunton
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Default Strange problem

Hey all I'm using a Toshiba l855 laptop running win 8,all was running fine until last night, after using it for about half hr I went to shutdown but instead it appeared to go into sleep as the two lights on the front were still on,one of which the power, was flashing after I closed the lid, which would suggest sleep mode.

Now here's the odd bit, no key or mouse use would bring it back to life, all I got was a blank screen with the cursor,so after trying all I could I had to remove the battery, I started the boot up and it worked but, on the Toshiba start up it said configuring your system,followed by the usual looking blue windows update screen,which said configuring windows features,after which it went into win8 with no problems!

Everything seems to be working fine, and all I can find in event viewer is this

Log Name: Application
Source: Microsoft-Windows-User Profiles Service
Date: 04/06/2013 21:13:06
Event ID: 1530
Task Category: None
Level: Warning
Keywords:
User: SYSTEM
Computer: Harleygjclaptop
Description:
Windows detected your registry file is still in use by other applications or services. The file will be unloaded now. The applications or services that hold your registry file may not function properly afterwards.

DETAIL -
15 user registry handles leaked from \Registry\User\S-1-5-21-4139470978-2560892436-566194189-1001:
Process 732 (\Device\HarddiskVolume4\Windows\System32\lsass.ex e) has opened key \REGISTRY\USER\S-1-5-21-4139470978-2560892436-566194189-1001
Process 732 (\Device\HarddiskVolume4\Windows\System32\lsass.ex e) has opened key \REGISTRY\USER\S-1-5-21-4139470978-2560892436-566194189-1001
Process 732 (\Device\HarddiskVolume4\Windows\System32\lsass.ex e) has opened key \REGISTRY\USER\S-1-5-21-4139470978-2560892436-566194189-1001
Process 732 (\Device\HarddiskVolume4\Windows\System32\lsass.ex e) has opened key \REGISTRY\USER\S-1-5-21-4139470978-2560892436-566194189-1001
Process 732 (\Device\HarddiskVolume4\Windows\System32\lsass.ex e) has opened key \REGISTRY\USER\S-1-5-21-4139470978-2560892436-566194189-1001\Software\Microsoft\SystemCertificates\Trusted People
Process 732 (\Device\HarddiskVolume4\Windows\System32\lsass.ex e) has opened key \REGISTRY\USER\S-1-5-21-4139470978-2560892436-566194189-1001\Software\Microsoft\SystemCertificates\SmartCa rdRoot
Process 732 (\Device\HarddiskVolume4\Windows\System32\lsass.ex e) has opened key \REGISTRY\USER\S-1-5-21-4139470978-2560892436-566194189-1001\Software\Microsoft\SystemCertificates\trust
Process 732 (\Device\HarddiskVolume4\Windows\System32\lsass.ex e) has opened key \REGISTRY\USER\S-1-5-21-4139470978-2560892436-566194189-1001\Software\Policies\Microsoft\SystemCertificate s
Process 732 (\Device\HarddiskVolume4\Windows\System32\lsass.ex e) has opened key \REGISTRY\USER\S-1-5-21-4139470978-2560892436-566194189-1001\Software\Policies\Microsoft\SystemCertificate s
Process 732 (\Device\HarddiskVolume4\Windows\System32\lsass.ex e) has opened key \REGISTRY\USER\S-1-5-21-4139470978-2560892436-566194189-1001\Software\Policies\Microsoft\SystemCertificate s
Process 732 (\Device\HarddiskVolume4\Windows\System32\lsass.ex e) has opened key \REGISTRY\USER\S-1-5-21-4139470978-2560892436-566194189-1001\Software\Policies\Microsoft\SystemCertificate s
Process 732 (\Device\HarddiskVolume4\Windows\System32\lsass.ex e) has opened key \REGISTRY\USER\S-1-5-21-4139470978-2560892436-566194189-1001\Software\Microsoft\SystemCertificates\Disallo wed
Process 732 (\Device\HarddiskVolume4\Windows\System32\lsass.ex e) has opened key \REGISTRY\USER\S-1-5-21-4139470978-2560892436-566194189-1001\Software\Microsoft\SystemCertificates\Root
Process 732 (\Device\HarddiskVolume4\Windows\System32\lsass.ex e) has opened key \REGISTRY\USER\S-1-5-21-4139470978-2560892436-566194189-1001\Software\Microsoft\SystemCertificates\CA
Process 856 (\Device\HarddiskVolume4\Windows\System32\svchost. exe) has opened key \REGISTRY\USER\S-1-5-21-4139470978-2560892436-566194189-1001\Software\Microsoft\Windows\CurrentVersion\Uni nstall

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-User Profiles Service" Guid="{89B1E9F0-5AFF-44A6-9B44-0A07A7CE5845}" />
<EventID>1530</EventID>
<Version>0</Version>
<Level>3</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2013-06-04T20:13:06.661628200Z" />
<EventRecordID>2539</EventRecordID>
<Correlation ActivityID="{5E9C27FD-615D-0004-C328-9C5E5D61CE01}" />
<Execution ProcessID="420" ThreadID="1412" />
<Channel>Application</Channel>
<Computer>Harleygjclaptop</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData Name="EVENT_HIVE_LEAK">
<Data Name="Detail">15 user registry handles leaked from \Registry\User\S-1-5-21-4139470978-2560892436-566194189-1001:
Process 732 (\Device\HarddiskVolume4\Windows\System32\lsass.ex e) has opened key \REGISTRY\USER\S-1-5-21-4139470978-2560892436-566194189-1001
Process 732 (\Device\HarddiskVolume4\Windows\System32\lsass.ex e) has opened key \REGISTRY\USER\S-1-5-21-4139470978-2560892436-566194189-1001
Process 732 (\Device\HarddiskVolume4\Windows\System32\lsass.ex e) has opened key \REGISTRY\USER\S-1-5-21-4139470978-2560892436-566194189-1001
Process 732 (\Device\HarddiskVolume4\Windows\System32\lsass.ex e) has opened key \REGISTRY\USER\S-1-5-21-4139470978-2560892436-566194189-1001
Process 732 (\Device\HarddiskVolume4\Windows\System32\lsass.ex e) has opened key \REGISTRY\USER\S-1-5-21-4139470978-2560892436-566194189-1001\Software\Microsoft\SystemCertificates\Trusted People
Process 732 (\Device\HarddiskVolume4\Windows\System32\lsass.ex e) has opened key \REGISTRY\USER\S-1-5-21-4139470978-2560892436-566194189-1001\Software\Microsoft\SystemCertificates\SmartCa rdRoot
Process 732 (\Device\HarddiskVolume4\Windows\System32\lsass.ex e) has opened key \REGISTRY\USER\S-1-5-21-4139470978-2560892436-566194189-1001\Software\Microsoft\SystemCertificates\trust
Process 732 (\Device\HarddiskVolume4\Windows\System32\lsass.ex e) has opened key \REGISTRY\USER\S-1-5-21-4139470978-2560892436-566194189-1001\Software\Policies\Microsoft\SystemCertificate s
Process 732 (\Device\HarddiskVolume4\Windows\System32\lsass.ex e) has opened key \REGISTRY\USER\S-1-5-21-4139470978-2560892436-566194189-1001\Software\Policies\Microsoft\SystemCertificate s
Process 732 (\Device\HarddiskVolume4\Windows\System32\lsass.ex e) has opened key \REGISTRY\USER\S-1-5-21-4139470978-2560892436-566194189-1001\Software\Policies\Microsoft\SystemCertificate s
Process 732 (\Device\HarddiskVolume4\Windows\System32\lsass.ex e) has opened key \REGISTRY\USER\S-1-5-21-4139470978-2560892436-566194189-1001\Software\Policies\Microsoft\SystemCertificate s
Process 732 (\Device\HarddiskVolume4\Windows\System32\lsass.ex e) has opened key \REGISTRY\USER\S-1-5-21-4139470978-2560892436-566194189-1001\Software\Microsoft\SystemCertificates\Disallo wed
Process 732 (\Device\HarddiskVolume4\Windows\System32\lsass.ex e) has opened key \REGISTRY\USER\S-1-5-21-4139470978-2560892436-566194189-1001\Software\Microsoft\SystemCertificates\Root
Process 732 (\Device\HarddiskVolume4\Windows\System32\lsass.ex e) has opened key \REGISTRY\USER\S-1-5-21-4139470978-2560892436-566194189-1001\Software\Microsoft\SystemCertificates\CA
Process 856 (\Device\HarddiskVolume4\Windows\System32\svchost. exe) has opened key \REGISTRY\USER\S-1-5-21-4139470978-2560892436-566194189-1001\Software\Microsoft\Windows\CurrentVersion\Uni nstall
</Data>
</EventData>
</Event>

I'm using windows defender and don't go to dodgy sites,I try to be carefull, I'm just wondering what could of caused this to happen? anyone any ideas?
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  #2  
Old 23-07-13, 15:12
mart mart is offline
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Join Date: Apr 2005
Posts: 841
Default Re: Strange problem

Quote:
Originally Posted by harleygjc View Post
Now here's the odd bit, no key or mouse use would bring it back to life, all I got was a blank screen with the cursor,so after trying all I could I had to remove the battery, I started the boot up and it worked but, on the Toshiba start up it said configuring your system,followed by the usual looking blue windows update screen,which said configuring windows features,after which it went into win8 with no problems!
I have had similar happen. It did it when I first got Windows 8 and made the mistake of switching off at the mains before the computer had completely shut down. On Windows 7, it was OK to switch off the mains when the monitor said 'No signal'. Not so with Windows 8. You have to make sure the disks and fans have stopped whirring (no activity) before switching off the mains supply. If you don't, then the behaviour upon switch on is as you have described (on my computer anyway). I think the disk is being scanned for errors because of the bad shutdown.

This doesn't entirely explain why your computer didn't shut down properly in the first place but it does perhaps show that the subsequent behaviour might be common to Windows 8 if it doesn't shut down properly.
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  #3  
Old 28-07-13, 05:56
spiraleye's Avatar
spiraleye spiraleye is offline
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Location: Zero degrees, S.E. London
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Default Re: Strange problem

Could the problem be to do with the default setting of Windows 8, which is that it starts up quickly because it doesn't shut down fully? There's an explanation here. You can alter this setting if you want your machine to shut down completely, as in Windows 7.
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  #4  
Old 28-07-13, 06:11
spiraleye's Avatar
spiraleye spiraleye is offline
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Default Re: Strange problem

Quote:
Originally Posted by spiraleye View Post
Could the problem be to do with the default setting of Windows 8, which is that it starts up quickly because it doesn't shut down fully? There's an explanation here. You can alter this setting if you want your machine to shut down completely, as in Windows 7.
This is the link for altering the setting referred to above.
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  #5  
Old 28-07-13, 11:38
spiraleye's Avatar
spiraleye spiraleye is offline
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Default Re: Strange problem

The link above should read:

Control Panel/Hardware and Sound/Power Options/Choose what the power buttons do (the latter item is in the left hand column).

You should then refer to the check boxes under 'Shutdown settings'. If these are not active, go to the top of the window and click 'Change settings that are currently unavailable'. You can then tick/untick the options in 'Shutdown settings'.
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