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Old 29-12-17, 14:41
dinks73 dinks73 is offline
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Join Date: May 2004
Location: UK - Hertfordshire
Posts: 250
Default Losing bluetooth connection on iMac

Hi

Just wondered if anyone had any ideas why my iMac has only recently started dropping the bluetooth connection to the keyboard and mouse. Bought new in July it's been fine until about a month ago when the keyboard and/or mouse would just freeze when using it. It happens at all random times, sometimes just booting up and it won't let me even type my password in. Other times I'll be using it for ages and then it will freeze or I'll get the lost connection symbols up for the keyboard or the mouse. Sometimes it reconnect itself almost immediately and other times it doesn't and I have to shut down using the power button. It's always fine when you log back on, until it happens again. Happens 2-3 times a day, all random.

I get the bluetooth assistant up sometimes saying it is searching for a keyboard, the bluetooth symbol on the taskbar at the top changes and sometimes just says Bluetooth: Not available.

I have had various chats with apple and tried all their troubleshooting but it still happens. Last thing is to take it to a genuis bar (it's still under warranty) but just wondered if anyone had any ideas what it could be or am I resigned to take it to apple to repair?

It's an iMac (Retina 4k, 21.5inch, 2017) Processor 3 GHz Intel Core i5
Memory 8 GB 2400 MHz DDR4
Running macOS High Sierra (this was updated recently and I'm wondering if this has caused an issue?)

Thanks
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