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Old 18-05-18, 18:35
rufford155 rufford155 is offline
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Default How the heck do I complain to Google

I have a problem with Google Photos keeping some of my stuff in an archive which is impossible to delete.
(See my thread in 'Video & Photo' forum.)

Their own community forum couldn't help.

The customer service number I found just blathered on about Nest appliances!

They don't seem to have an email address.

I found an London office number but fear this will be for corporate matters rather than personal.

Has anyone successfully contacted Google, especially with a complaint?

Thanks. P.S. I don't use Gmail.
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  #2  
Old 18-05-18, 19:55
Moonshine Moonshine is offline
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Default Re: How the heck do I complain to Google

If you want to delete/remove your Google Account which should, by definition, delete/remove your Albums/Photos and anything else in there, click on your Account (Sign in if you aren't already) > Account Preferences > Delete your account or services > Delete Google account and data > Confirm that it is you ‘Next’ > See what is included in the deletion > Agree to the options > DELETE ACCOUNT

Note: You can download your data before deleting your account.


Click to enlarge image
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Old 19-05-18, 04:59
Space_Cowby Space_Cowby is offline
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Default Re: How the heck do I complain to Google

https://support.google.com/photos/?hl=en#topic=6128818

you may need to work through the questions there and then go for a live chat. I have had problems resolved in past with live chat with Google and they where very good.
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Old 19-05-18, 07:03
rufford155 rufford155 is offline
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Default Re: How the heck do I complain to Google

Moonshine : Did I say I wanted to delete my Google account?
I just want them to get rid of my photos.

Space_Cowby : Thanks, I think I've been through all that over and over but I've never seen live chat!
Where is it?
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Old 19-05-18, 08:25
Moonshine Moonshine is offline
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Default Re: How the heck do I complain to Google

I'm so sorry that you had to read that post and waste your precious time.

Your previous remark prompted me to 'suggest' it:

Quote:
I am annoyed that Google insists on keeping my stuff.

I want to get rid of the whole caboodle but have no idea how and the help forum has stopped helping!

Anybody have any ideas please?
I'll not waste my precious time in the future.
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Old 19-05-18, 11:47
rufford155 rufford155 is offline
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Default Re: How the heck do I complain to Google

Hi Moonshine,
Thanks for looking at my other thread and I'm sorry if I misled you.
It was only ever about the Photos archive.
Didn't mean to upset you either.
I think you've helped me in the past for which I'm grateful.
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Old 19-05-18, 11:56
rufford155 rufford155 is offline
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Default Re: How the heck do I complain to Google

OK I went to account settings but the option to delete separately only applied to three apps unconnected with photos.

So I'm still searching for the live chat.
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Old 19-05-18, 14:19
Space_Cowby Space_Cowby is offline
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Default Re: How the heck do I complain to Google

It not that hard to find tbh

click drive (photos and drive use the same space), in the pop up at the bottom click other the request chat, current wait is 2 -3 minutes
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Old 20-05-18, 18:34
rufford155 rufford155 is offline
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Default Re: How the heck do I complain to Google

I'm sorry for being stupid but still can't find it.

"Click Drive" - but where from exactly?

Never seen any popup with "Other" in either Drive or Photos.

Sorry to be a pain !
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