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Old 25-02-18, 17:46
richlatham richlatham is offline
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Location: Derby, UK
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Question Windows 10 laptop is disk-bound

Hi
My laptop takes and age to boot, then is slow when it's up and running. In task manager, the disk activity shows at 100% most of the time. Have I got something "nasty" running? Attached are the logs as requested. BTW, my Windows 10 desktop, 7 years old runs like a dream, it also boots really fast. Any advice appreciated.
Attached Files
File Type: txt FRST.txt (84.2 KB, 6 views)
File Type: txt Addition.txt (31.2 KB, 2 views)
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Old 27-02-18, 08:53
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kevinf80 kevinf80 is offline
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Location: Sunderland.UK.
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Default Re: Windows 10 laptop is disk-bound

Hello richlatham,

I see no obvious Malware or infection in those logs. However Chrome Browser home page is to a known Malicious website, I assume as FireFox is your default Browser that you do not use Chrome...?

Continue:

We can give this a try: (It will check and reset Chrome to like new apparently)

1. Download and run this tool (Software removal tool), immediately it will start searching for suspicious programs on your computer and then shows a message how many programs it found.

https://www.google.com/chrome/srt/

2. Click ‘Remove suspicious programs ‘and wait for the tool to show ‘removal complete’ message.

3. Click ‘Continue’ to quit the tool (you may be prompted to restart your computer, do so)

4. After that, Chrome will automatically open and asks to reset browser settings, click ‘Reset’. <<<--- make sure reset is used even if no issues were found

Next,

Open Malwarebytes Anti-Malware.
  • On the Settings tab > Protection Scroll to and make sure the following are selected:

    Scan for Rootkits
    Scan within Archives
  • Scroll further to Potential Threat Protection make sure the following are set as follows:

    Potentially Unwanted Programs (PUP`s) set as :- Always detect PUP`s (recommended)
    Potentially Unwanted Modifications (PUM`s) set as :- Alwaysdetect PUM`s (recommended)
  • Click on the Scan make sure Threat Scan is selected,
  • A Threat Scan will begin.
  • When the scan is complete if anything is found make sure that the first checkbox at the top is checked (that will automatically check all detected items), then click on the Quarantine Selected Tab
  • If asked to restart your computer to complete the removal, please do so
  • When complete click on Export Summary after deletion (bottom-left corner) and select Copy to Clipboard.
  • Wait for the prompt to restart the computer to appear, then click on Yes.
  • After the restart once you are back at your desktop, open MBAM once more to retrieve the log.

To get the log from Malwarebytes do the following:
  • Click on the Reports tab > from main interface.
  • Double click on the Scan log which shows the Date and time of the scan just performed.
  • Click Export > From export you have two options:

    Copy to Clipboard - if seleted right click to your reply and select "Paste" log will be pasted to your reply
    Text file (*.txt) - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply

  • Use "Copy to Clipboard, then Right click to your reply > select "Paste" that will copy the log to your reply…

Next,

Download AdwCleaner by Malwarebytes onto your Desktop.

Or from this Mirror
  • Right-click on AdwCleaner.exe and select Run as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)
  • Accept the EULA (I accept), then click on Scan
  • Let the scan complete. Once it's done, make sure that every item listed in the different tabs is checked and click on the Clean button. This will kill all the active processes
  • Once the cleaning process is complete, AdwCleaner will ask to restart your computer, do it
  • After the restart, a log will open when logging in. Please copy/paste the content of that log in your next reply

Next,

Download Microsoft's " Malicious Software Removal Tool" and save direct to the desktop

Ensure to get the correct version for your system....

https://www.microsoft.com/en-gb/down...l-details.aspx


Right click on the Tool, select “Run as Administrator” the tool will expand to the options Window
In the "Scan Type" window, select Quick Scan
Perform a scan and Click Finish when the scan is done.


Retrieve the MSRT log as follows, and post it in your next reply:

1) Select the Windows key and R key together to open the "Run" function
2) Type or Copy/Paste the following command to the "Run Line" and Press Enter:

notepad c:\windows\debug\mrt.log

The log will include log details for each time MSRT has run, we only need the most recent log by date and time....

Let me see those logs in your reply, also let me know if there are any remaining issues or concerns...

Thank you,

Kevin...
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