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  #11  
Old 23-02-18, 17:41
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lolalola lolalola is offline
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Default Re: Sony Vaioshell has stopped working

Tom, I downloaded Vaio Care Recovery (w8.1 64 bit) but it hasn't been able to repair the corruption, as the downloads is are for model no SVF1532I4E and my model no.SVF1532C4 - I haven't tried any other downloads. I will have another look if I have any Vaio Care disks. Thanks for your help.
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  #12  
Old 23-02-18, 20:15
Cantrel Cantrel is online now
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Default Re: Sony Vaioshell has stopped working

I didn't see this before but scroll down the page to SVF1532C4E and click on the arrow which will give you similar downloads but for your short model number.

https://www.sony.co.uk/electronics/s...ery=svf153b1ym
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  #13  
Old 24-02-18, 09:01
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Default Re: Sony Vaioshell has stopped working

Quote:
Originally Posted by Cantrel View Post
I didn't see this before but scroll down the page to SVF1532C4E and click on the arrow which will give you similar downloads but for your short model number.

https://www.sony.co.uk/electronics/s...ery=svf153b1ym
Tom, I have found my laptop's recovery media - would this be the Vaio's softwear back-up I need to repair the corrupted softwear? I will look at your link lateras I have to go out now. Thanks very much for your help.
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  #14  
Old 24-02-18, 09:18
Cantrel Cantrel is online now
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Default Re: Sony Vaioshell has stopped working

Yes, I would think so.

Try the downloads first and if they don't resolve, go back to that link which involves repairing with the recovery disk, but in those downloads, there's also a download for the Vaio Care as well as the repair.

I have to go out shortly as well
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  #15  
Old 24-02-18, 16:21
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Default Re: Sony Vaioshell has stopped working

Tom, I have downloaded and installed all the downloads that I thought relevant. Could not find one to fix Vaioshell as Vaio Update, Vaio Control Centre didn't and didn't understand Vaio Care Recovery for USB3.00 support and the three drivers Realteck High Definition and cardreader and Intel(R) HD Graphics Family that I thought were out of date. Not really sure where to go now, help
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  #16  
Old 24-02-18, 16:23
Cantrel Cantrel is online now
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Default Re: Sony Vaioshell has stopped working

I'd go back to that article that uses the recovery disk to repair it.

https://us.en.kb.sony.com/app/answer...pped%20working
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  #17  
Old 25-02-18, 15:02
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Default Re: Sony Vaioshell has stopped working

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Originally Posted by Cantrel View Post
I'd go back to that article that uses the recovery disk to repair it.

https://us.en.kb.sony.com/app/answer...pped%20working
Tom, I have used the recovery disk, that I made. I was not able to follow the steps in the link as the AutorunUI had stopped working. The only way I could do it was to double click D drive to run Autorun.exe. There wasn't the option of upgrading VaioCare but Reinstall applications and drivers or doing a reset which I didn't have the option of doing anway. After all that Vaioshell is still not working and I think that I might do a factory reset, but I don't know if that will resolve anything if I can't get the latest updates and Opera or Malwarebytes won't work anymore or just getting some computer shop look at it. I'm now going to have a very stiff drink.
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  #18  
Old 25-02-18, 15:29
Cantrel Cantrel is online now
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Default Re: Sony Vaioshell has stopped working

Run a Command Prompt as an admin and see if these cmds will allow you to try those steps again using the recovery disk.

dism /online /cleanup-image /restorehealth

sfc /scannow

If the sfc scannow reports it is unable to repair some files then download SFCFix.exe and post its report.

http://www.majorgeeks.com/files/details/sfcfix.html

This needs to be run immediately after a sfc /scannow as the CBS log can be volatile.

It is possible to do a repair install of Win 8.1 without factory resetting back to Win 8.0 and then having to go through the updates back to Win 8.1 and reinstalling all of your programs again, but you would need a Win 8.1 install disk or USB.

http://www.intowindows.com/how-to-re...-installation/

However, if you don't have a Win 8.1 install disk/USB you can download the ISO from http://windowsiso.net/

Hover over the Win 8.1 ISO tab then on the ISO and select Standard which will give you the option of 32 or 64 bit.

Download the Windows USB/DVD Burner tool with which you will be able to create a bootable DVD/USB.

https://www.microsoft.com/en-us/down....aspx?id=56485

While this will repair your Win 8.1 it may not do anything for the Vaio Care with that being a Sony thing but if a fault on your OS was the cause of you not being able to carry out those steps with the recovery disk, then that should resolve that.
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  #19  
Old 26-02-18, 15:22
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Default Re: Sony Vaioshell has stopped working

Hi Tom,
Did the dism.......... with Disk 1 in the DVD drive. While it was running I got the following error messages: Vaio Care The following program did not install correctly: (the progams were) Vaio Control Center; Vaio Data Restore Tool; Vaio Hardware Diagnostics; Vaio Image Optimizer; Vaio Media Server Settings and xperia Link. If the program has already been installed, please try installing it again after uninstalling it from (Uninstall or Change a program) in the Control Panel. The results were that the component store corruption was repaired and completed successfully. With the Sfc /scannow the results were that it did not find any integrity violations.

I don't think I have a W8.1 instal disk, no software came with the laptop (which had W8.1 pre-installed) but I do have another Vaio W8.1 laptop which is the same model as the one that has the issues, can I make a W8.1 instal disk from that Tom? Thanks very much for all your help.
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  #20  
Old 26-02-18, 15:34
Cantrel Cantrel is online now
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Default Re: Sony Vaioshell has stopped working

No, you need to download the ISO and create the disk, but I wonder if you'll be able to copy the Vaio Care items from the working computer onto say an USB and drop them into the one that isn't working.

You would need to rummage around to see if they are listed in Windows C:\Program Files or Program Files (x86) or Windows
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