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  #1  
Old 27-10-18, 03:58
ladylouisa ladylouisa is offline
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Default BT MAIL - STUCK

BT MAIL is now almost unusable. First of all I Downloaded a zip file and lost all of the files now not to be found anywhere even in original e mail. I thought this might be to do with a new Windows 10 bug.

But now, the page loads, and then nothing, I cannot download a single word attachment, I tried forwarding the mail to other addresses but they wont go, and when I try and print the attachment, it is a blank page. other files and attachments from this sending during the week have been ok.

May or may not be part of the problem, my phone line was down most of the day, back up now, but a computer re-start has done nothing to improve the above situation.

Could this be the Windows update everyone is talking about I have both downloaded and install this update?
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  #2  
Old 27-10-18, 09:59
Cantrel Cantrel is offline
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Default Re: BT MAIL - STUCK

You could check to see if you have a restore point that would take you back to before the update to try and eliminate that as the cause.
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  #3  
Old 27-10-18, 10:50
Moonshine Moonshine is offline
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Default Re: BT MAIL - STUCK

Try logging into your BT Web Mail to see if the files in question are there to retrieve.
What version of Windows 10 are you using? type winver into the search bar > press the enter key to see what it shows.
eg.



If it refers to 1803, then you dont have the problematic version (now removed) that affected a very few users.
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  #4  
Old 27-10-18, 21:53
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Madeline Madeline is offline
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Default Re: BT MAIL - STUCK

You could try to get help on the BT Community Email forum:

Email - BT Community

I don't know how much help you'd get or how quickly you'd get a response. Below are 2 more links to BT Email Help:

Email | Help | BT Help

Contact BT | Help & Live Customer Support | BT.com

I have a BT Yahoo Email account and it can be difficult to login in, sometimes it takes ages. For a major company, BT's services are often very inefficient.
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  #5  
Old 27-10-18, 22:35
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scrimper scrimper is offline
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Default Re: BT MAIL - STUCK

I use BT email via Office Outlook 2007, just sent a test email from another account and it arrived almost instantly I then sent one the other way and that arrived to so I don't think it's a problem generally with BT?
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  #6  
Old 28-10-18, 23:36
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Madeline Madeline is offline
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Default Re: BT MAIL - STUCK

Apart from logging in difficulties sometimes, my BT Yahoo email works fine. Even if the problem isn't caused by BT, but maybe by something in Windows, it's possible that BT may have come across it and have a solution if it's been reported before by any other BT customers.
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