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  #1  
Old 24-12-17, 15:08
rufford155 rufford155 is offline
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Default Google backup & Sync .pst file failure

Tried the new Google backup & sync but it got stuck on .pst files created by Outlook 2016 (Office 365).
Outlook automatically puts its .pst files in Documents.
Backup & Sync automatically backs up Documents.
Conclusion : The two apps are incompatible !

Google Drive forum shows many have the problem but there doesn't seem to be any sensible solutions.

Could not move or delete "Outlook files" folder from documents because 'still in use'.
Uninstalled Backup & Sync but files 'still in use' !!!!! So I'm stuck.
Still trying to backup even though uninstalled ????
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  #2  
Old 24-12-17, 17:18
Cantrel Cantrel is online now
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Default Re: Google backup & Sync .pst file failure

When you are stymied by the files in use error, boot up into Safe Mode with Networking where they shouldn't be in use and then try what you want to do with them.

I don't use Google backup or Office.
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Old 30-12-17, 14:23
rufford155 rufford155 is offline
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Default Re: Google backup & Sync .pst file failure

Apolgies for wasting time - realised it was just me being stupid.

The app using the .pst files was of course Oulook itself !!!

Close Outlook temporarily and you can move its files out of Documents.

Then pick the folders you do want Google to back up.

Haven't actually tries it yet but this ought to work I hope.
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Old 30-12-17, 14:31
Cantrel Cantrel is online now
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Default Re: Google backup & Sync .pst file failure

Well, your experience may help others
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  #5  
Old 31-12-17, 14:31
rufford155 rufford155 is offline
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Default Re: Google backup & Sync .pst file failure

Surprised this simple answer is not on the Google Drive forum where loads of people are complaining of the same problem.

Guess I need to revisit it.
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