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  #1  
Old 25-10-17, 22:37
grumpy old man grumpy old man is offline
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Default Internet disconnecting

My Wifi internet connection on laptop keeps disconnecting despite having connect automatically box ticked. Each time I have to reconnect in settings.

Any advice as to why this might be happening?

gom
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  #2  
Old 25-10-17, 23:01
Cantrel Cantrel is online now
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Default Re: Internet disconnecting

First check to see if it disconnects when using Ethernet but when you lose the Internet are all of the lights still on the router.

Do you lose it at any particular time of the day or after a set period each time ?

Another cause of losing wireless connectivity if it's just wireless and that is if you are on a bad channel.

If it doesn't disconnect when wired then download inSSIDer3 to see if you can use another channel.

https://www.techspot.com/downloads/5936-inssider.html

When the right pane populates, click on Networks and use the Link Score to find the best channel which will be the least populated.

It's possible that the router's channel setting is set to Auto which can cause problems of its own and should be set to a specific channel.
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Old 26-10-17, 22:28
grumpy old man grumpy old man is offline
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Default Re: Internet disconnecting

Thanks for the reply.

Wifi disconnection is random. Hasn't happened today.

Will try ethernet connection as suggested and post further

gom
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Old 26-10-17, 22:35
Cantrel Cantrel is online now
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Default Re: Internet disconnecting

Also check to see if all of the lights remain lit on the router when the disconnect occurs.

Wireless disconnects can occur because of something happening in the home, such as electrical appliances being used or if the router is very close to a cordless phone base.
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Old 29-10-17, 16:04
grumpy old man grumpy old man is offline
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Default Re: Internet disconnecting

The router was next to a cordless phone base and so have relocated.

gom
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Old 30-10-17, 08:32
Cantrel Cantrel is online now
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Default Re: Internet disconnecting

Cordless phones usually operate around channel 1 so using inSSIDer3 to find a better channel may also help.

Most routers these days tend to have their channel setting set to Auto but it's better to have them set to a specific channel.

Click on Networks when the right pane populates then use the Link Score to assist in finding the best channel.

https://www.techspot.com/downloads/5936-inssider.html
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Old 05-11-17, 11:21
grumpy old man grumpy old man is offline
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Default Re: Internet disconnecting

My router is operating on channel 6 so hopefully cordless phone won't be interefering.

Wifi connection to my phone is unaffected when wifi connection is lost to laptop, suggesting that it's a setting in windows that is causing the wifi to disconnect.

gom
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Old 05-11-17, 11:31
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Default Re: Internet disconnecting

There is one Windows setting that could be responsible and it's in Power Management of the adapter, although I've never had any problems with it.

That could be because I have my Power Plan to use High performance.

It doesn't do much for when you are on battery but I always use mine on AC.

Go into Device Manager/View/Show hidden devices and expand Network adapters.

Right click on the wireless one and select Properties and under the Power Management tab uncheck the box to Allow the computer to turn off this device to save power - OK
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Old 05-11-17, 19:50
grumpy old man grumpy old man is offline
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Default Re: Internet disconnecting

That setting had already been switched off, but thank you for the suggestion.

gom
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  #10  
Old 06-11-17, 00:00
Cantrel Cantrel is online now
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Default Re: Internet disconnecting

Intermittent problems are the hardest to nail down but would tend to point to some form of wireless interference from another electrical source.

It could even be something your neighbour is using.

Here is a list of some of the types of interference you can get with a few examples.

http://www.kitz.co.uk/adsl/rein.htm

Does Event Viewer record anything for when you get the disconnects - possibly DHCP related ?
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