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  #1  
Old 29-09-17, 18:02
KeithEmmerson KeithEmmerson is offline
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Default Intermittant Wifi connection

I have an Asus which is only just in warranty. ISP is TalkTalk. Running Windows 10. Spoke to ISP but they have not yet got back to me. I have changed the router and thought it had solved the problem but it has gone done twice in the last hour and as I type I can see it has gone down again. I cannot just reconnect it but have to restart the PC. What tests can I run on the PC to prove there is a problem with the PC? The breaks in the connection must be too slow to register with the router as I never see it showing red.
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  #2  
Old 29-09-17, 20:36
Cantrel Cantrel is offline
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Default Re: Intermittant Wifi connection

Is it just on wireless that you get the disconnects ?

Try it Ethernet connected to see if you get the same and we'll go from there.
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  #3  
Old 01-10-17, 13:01
KeithEmmerson KeithEmmerson is offline
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Default Re: Intermittant Wifi connection

Connects fine with the ethernet cable and I don't have to restart the computer. I have noticed in the morning the red light on the router is on but goes out when I switch on the smart TV.
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Old 01-10-17, 15:02
Cantrel Cantrel is offline
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Default Re: Intermittant Wifi connection

Do you have a restore point that will take you back to before this started in have you installed anything prior to this happening ?

Is it the Wireless light that is showing as red before you switch the TV on ?

Regardless of whether your computer's Wirless NIC is working or not, the router should be broadcasting a wireless signal.

You haven't said which version of Windows you are using so go Start - type devmgmt.msc and press enter.

Click on View/Show hidden devices and check for any yellow alerts.

Expand Network adapters - right click on the wireless one and select Uninstall - but do not check the box to include software.

Click on Action/Scan for hardware changes or close Device Manager and reboot to reinstate the driver and then see how it performs.
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  #5  
Old 01-10-17, 18:46
KeithEmmerson KeithEmmerson is offline
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Default Re: Intermittant Wifi connection

The internet light on the router is showing red before switching on the TV. I left the PC on when I went out for 90 minutes and when I returned the red light was on. The TV will turn itself off if not attended to within an hour. I am running Windows 10.
There were no yellow alerts and I have uninstalled and restarted the computer as suggested. I have had the PC on a lot today without a problem.
It seems strange that every time it goes down I have to restart the PC rather than clicking on the wifi icon and reconnecting.
I will monitor and switch it on more in the coming week.
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  #6  
Old 01-10-17, 20:29
Cantrel Cantrel is offline
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Default Re: Intermittant Wifi connection

I don't understand why you have a red light showing on the router until the TV is switched on - they should always be green.

Which light is showing as red ?

Did it become unproblematic after reinstalling the wireless adapter ?
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  #7  
Old 02-10-17, 07:03
Cantrel Cantrel is offline
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Default Re: Intermittant Wifi connection

I've just remembered why this can happen and didn't realize that ISP's still used this setting in their routers.

You will need to log into the router and check the connection time settings.

If it is set to On Demand then use the dropdown to change that to Always on.

If it is set to 30mins then change that to 0.

If you have problems finding that setting, then either contact your ISP, post the make and model of the router on here or Google for how to do it for that router.

You can change that switch off setting on the TV in its set up - it can be annoying when you are watching something and it turns off.
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  #8  
Old 03-10-17, 19:08
KeithEmmerson KeithEmmerson is offline
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Default Re: Intermittant Wifi connection

I spent an hour and a half with TalkTalk as I could not access the router webpage to alter the settings. I started with broadband and ended the conversation without access. Checked the Talktalk Community webpage and realised I was using the wrong password. Now the router webpage is down!
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  #9  
Old 03-10-17, 20:32
Cantrel Cantrel is offline
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Default Re: Intermittant Wifi connection

Switch the router off and disconnect the cables for a couple of minutes then reconnect and switch back on.

You should now have access to the router web page.

The default username and password for TalkTalk ADSL routers is admin and admin which are case sensitive and the URL is 192.168.1.1

You can usually find these details on the back of the router.

What's the make & model of the router ?
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  #10  
Old 05-10-17, 18:18
KeithEmmerson KeithEmmerson is offline
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Default Re: Intermittant Wifi connection

I finally managed to get into the router (Huawei HG63) to change the password. The Connection button does not seem to show any way of changing the time settings. I will monitor and take note of what software I am running to see if there is a common denominator. The red light of a morning is the internet light.
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