Hotmail/Firefox problem

[yorkshirelass1]

Since yesterday, I have had a problem with Hotmail using Firefox 12 (Default Browser ) I can access it OK ,and messages come into my Inbox but once I am in Hotmail, nothing opens, no menu drop down etc. However, if I sign in to Hotmail using IE9 everything works OK. Is there something within Firefox settings that I can adjust to be able to get Hotmail to work ? I rarely use Hotmail, just use it if I have to register on some commercial site . I have changed my password and security question and have plenty of security on this computer. Thanks in advance for any suggestions.

[difarn]

The first thing you should try is to clear the Firefox cache:-

Tools - Options - Advanced - Network - Cached Web Contact - Clear Now

You should also make sure that your Java is up to date.

[Madeline]

You could also try starting Firefox in its Safe Mode - i.e. with all add-ons disabled - and see if the problem goes away then. If so, it'll be a matter of finding out which add-on is the culprit!

Firefox Safe Mode

If that doesn't work, another thing to try is to create a new profile and see if that lets you use your Hotmail account normally. If you try this, DON'T delete your existing profile!

Creating a new Firefox profile

Incidentally, I'm running Firefox 12.0 and have no trouble with Hotmail.

[yorkshirelass1]

Thank you for all your replies. I have now discovered what the problem was and it applies to Firefox 12 users who have the Foxit Reader Plug in enabled. Disable it and Hotmail works once again. I have also found out that there are lots of other Hotmail users who have had the same problem and like me, have tried everything they can think of to solve it but now, after disabling the plug in , everything is OK. Thanks again for your help.

[difarn]

Glad this worked for you - I have Firefox 12 and the Foxit Reader Plug-in and my hotmail is working fine at the moment. If I have a problem I shall know what to do.

[Madeline]

Thanks for letting me know that your trouble with Hotmail and Firefox has been resolved. it makes me quite glad that I still use Adobe Reader!

Incidentally, there's an update available for Foxit Reader to version 5.3.0.0423 which you can get from one of these links:

Foxit Reader

Foxit Reader upgrade

[Madeline]

Apparently this is a known bug and you can use an old verson of Foxit Reader if you want to until the issue's fixed:

Foxit Reader 5.1.4.0104

There's a thread about it on the Foxit forum:

The Latest Foxit Reader conflict with Hotmail